Introduction

This policy explains how Creativ Recruits collects, uses, stores, and protects personal information in line with the Protection of Personal Information Act (POPIA) and applicable international data protection standards. We prioritise transparency and the continuous improvement of our data protection framework.

Information We Collect

We collect only the information necessary for recruitment and placement services, including:

• Full name and contact details

• Employment history, qualifications, and career preferences

• Supporting documents (CVs, references, and IDs)

• Special Personal Information: Where required for Employment Equity or vetting (e.g., race or criminal record), we process this only with your explicit consent or where legally mandated

Lawful Basis for Processing

We process personal information based on:

• Consent: Explicit permission provided by you

• Performance of Contract: Necessary steps to provide recruitment services

• Legal Obligation: Compliance with South African labour and tax laws

• Legitimate Interest: To facilitate employment opportunities

Your Rights & Multi-Channel Access

In accordance with POPIA, you may exercise your rights free of charge. You have the right to establish if we hold your data, request access, or request the correction or deletion of your data.

How to exercise your rights:

You may submit a request via:

• Email: compliance@creativrecruits.com

• WhatsApp / SMS: +27 78 438 8834

• Telephone: Requests made via call will be recorded or transcribed and made available upon request

Response Time: We will notify you in writing of the action taken regarding your request within 30 calendar days.

Direct Marketing & Telemarketing

Creativ Recruits follows a strict Opt-In policy for all electronic communication (Email, SMS, WhatsApp) and telemarketing. We do not use opt-out models. Any consent obtained telephonically is recorded and stored as proof. You may withdraw marketing consent at any time, free of charge.

Data Protection & Retention

• Security: Data is stored using encryption, password protection, and restricted access

• Retention: Unsuccessful candidate data is deleted or anonymised after 24 months unless consent is renewed

• Breach Reporting: In the event of a security compromise, we will notify the Information Regulator via the mandatory eServices Portal and notify affected individuals as soon as reasonably possible

Cross-Border Data Transfers

Creativ Recruits utilizes cloud-based storage and software services (such as Google Drive, Microsoft 365, or specialized recruitment platforms) which may host data on servers located outside of South Africa (e.g., in the USA or European Union). We ensure that these service providers are subject to laws or binding agreements that provide an adequate level of protection substantially similar to POPIA, as required by Section 72 of the Act.

Action: Manage Your Data

To request a data correction, deletion, or to object to processing:

• Download our Data Request Form Here (Substantially similar to POPIA Form 1 & 2)

• WhatsApp us directly: +27 78 438 8834

• Email us: compliance@creativrecruits.com

Information Officer

Creativ Recruits’ Information Officer is registered with the Information Regulator and ensures the framework is continually improved. Details are available on request.

Customer Service & Complaints

Response Time: General enquiries (2 days), Complaints (3 days acknowledgement, 14 days resolution)

Escalation: You may lodge a complaint with the Information Regulator (South Africa): https://inforegulator.org.za/

Equality, Diversity & Inclusion (EDI)

We promote ethical, fair, and inclusive hiring. No discrimination is tolerated based on race, gender, disability, religion, or any other trait protected by the Employment Equity Act.

PAIA Manual

Our manual detailing how to request company records is available for download on this website or upon request.

Services

Creativ Recruits provides professional recruitment and permanent placement services. Candidate sourcing and shortlisting are conducted through candidate applications and direct talent searches across professional networks and job platforms. All candidate evaluations and shortlisting decisions are conducted with human review.

Liability & Responsibility

Creativ Recruits acts as an intermediary between candidates and clients. While reasonable care is taken to verify information provided by candidates, final verification of qualifications, references, employment history, and suitability remains the responsibility of the hiring organisation. Creativ Recruits cannot guarantee employment outcomes or candidate performance.

Governing Law

This policy and the use of Creativ Recruits’ website and services are governed by the laws of the Republic of South Africa, including the Labour Relations Act, the Employment Equity Act, the Protection of Personal Information Act, and the Promotion of Access to Information Act.